Legal
Privacy Policy
Last updated: May 2026 · Rahul Woollen Mills
1. Information We Collect
We collect information you provide directly, including: name, email address, phone number, shipping address, and order details. We also collect usage data such as pages visited, search queries, and device/browser information via analytics tools.
2. How We Use Your Information
Your information is used to: process and fulfil orders, send order confirmations and status updates, improve our products and website experience, and respond to customer service enquiries. We do not sell or rent your personal data to third parties.
3. Order Data
Order data is used to process purchases, support fulfilment, and provide customer service. Order records are retained for accounting, legal compliance, and support purposes unless deletion is available under applicable law.
4. Payment Information
All payment processing is handled by Stripe, a PCI-DSS compliant payment provider. Rahul Woollen Mills does not store your card details, bank account numbers, or payment credentials. Please refer to Stripe's privacy policy for information on how they handle payment data.
5. Cookies & Tracking
We use cookies and similar technologies to maintain your session, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings; however, some features of the Site may not function correctly as a result.
6. Data Sharing
We may share your data with: courier and logistics partners (for delivery), email service providers (for transactional emails), analytics platforms (aggregated and anonymised data only), and as required by law or legal process. All partners are contractually required to protect your data.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records are retained for 7 years for accounting and legal compliance. You may request deletion of non-essential data at any time.
8. Your Rights
You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), withdraw consent where processing is based on consent, and lodge a complaint with your data protection authority.
9. Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls. While we take all reasonable precautions, no system is completely secure. Please notify us immediately if you suspect any unauthorised access to your account.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
Data Enquiries
To exercise your data rights or ask questions about this policy:
Email: info@rahulwoollenmills.com